It was only one piece of fresh cherry to taste for my little IC and there came a loud snarl behind us 'Oh nein, oder? Dass muss nicht sein! Sie mussen garnicht das kind eins geben!' (Oh no or? That should not be? You must not give a cherry to the child!')
IC who was a bit shocked, looked with large questioning eyes at me. I simply nodded and smiled at her. Since IC already took a bite in the cherry, I let her eat the rest. It is only one cherry, after all. Thinking the LIDL store personnel protested in fury because it is unhealthy, I let it go.
But while picking up more cherries for my basket, I felt something prickling on my mind. I needed to know why she snarled at us. Something isnt right here. I am saying snarled because she really sounded like she's snarling from her little corner there, she didnt even approach us, she hissed out those words.
So after packing some cherries for IC, I decided to approach her and asked, 'what are you really saying about the cherry? Is it because it is verboten?' And she almost hissed with her big eyes and yes, snarled at us again, 'yes, it is verboten. Because you must pay for it first!' After that 'oh so polite words,' I turned around because I was surprised with her vehemence.
I felt violated. There are, after all, more polite words that could be used. There are after all, direct ways to tell us about this. She snarled at us because giving a child a piece of cherry is verboten. Huh? I lost my energy to shop even though I have already a handful of items in my hands.
I have been doing my grocery shopping regularly in LIDL since I arrived in Germany almost 8 years now. I shop at LIDL at least twice, sometimes even thrice a week. I am a regular costumer. A few times, the kids have been given a grape or two, a cherry or two -- to taste; I have also seen some people pick a few fruits, too. Nobody went hysterical about it. And there was no notice or anything that indicated such things are verboten.
And now because we were caught with one cherry in the hand, we were made to feel like a low life? Is it fair to be treated that way?
I was violated. I was offended.
I approached another mom who was at that time also in the store and told her what happened. I simply needed to speak up. She said denying a child one piece of cherry is brutal; after all, we are buying those cherries, too. That's what I thought, too. Well that's that.
That decided it. I brought everything I have in my hands back to their proper places (yes, I even brought those items in their proper places even though I am so offended I am ready to burst) and went out of the store. IC was protesting but I told her that the service in that store is not good that is why we would not go back to LIDL.
And yes, that story would not end in my blog. I would write a letter to the LIDL store telling them of my experience. A copy of that letter I would send to the main headquarter. And I am writing my letter in English and not in Deutsch, I dont really care if they would even bother to translate them.
The thing is, with that letter, would also come my peace of mind. I dont know what should be done about that and am not waiting for any freebies nor any special treament.sa
And now I dont wonder why consumer confidence in Lidl is lower than in other discount stores here in Europe. Aside from these and other issues . I am sorry to hear that employees in LIDL are not having a great time in their company; but should that reflect their service, t00? I guess if you dont feel respected, you cannot respect back.
And then I told my husband about the story. You know what he said? That I should have asked the store personnel to weigh that piece of cherry and pay for it. Well, he's a genius. Why didnt I think of that! Tsk, tsk :D
You have lost one good costumer, LIDL.
P.S. And now I am thinking of going back simply because I sooo wanted to pay for that one piece of cherry. Or should I tack a zent into my letter? I am still so affected I am irritating myself :D